Privacy Policy

At HVAC Antelope ("we", "us", "our"), protecting the privacy and personal data of our customers is a top priority. This Privacy Policy details our practices concerning the collection, storage, processing, and protection of information obtained through our website (hvacantelope.com), phone calls to (279) 258-6090, and on-site service appointments in Antelope, CA and surrounding communities.

1. Scope & Acceptance

This policy applies to all prospective, current, and former customers contacting HVAC Antelope for residential or commercial heating, ventilation, air conditioning, and heat pump services in California. By accessing our website, submitting an inquiry, or scheduling a diagnostic service call, you acknowledge the terms described herein.

2. Categories of Personal Information We Collect

In order to provide accurate preliminary price ranges, dispatch technicians, and complete Title 24 mechanical work, we collect the following limited categories of information:

• Identifiers & Contact Information: Full customer name, telephone number, and service property address (including ZIP code).
• Property & Equipment Data: Architectural details (single-story, two-story, ranch), heating fuel type (natural gas, propane, electric), current equipment age, and reported malfunction symptoms.
• Service Records & Diagnostic Evidence: Digital photographs of outdoor condensers, electrical contactors, run capacitors, blower motors, furnace heat exchangers, and attic duct connections taken during diagnostics.
• Permitting & Compliance Records: Documentation required for municipal building department filings (e.g. Sacramento County Building Permits & Inspection or City of Roseville Building Division) and Title 24 HERS verification certificates.

3. How We Collect Your Information

We collect information directly from you when you:

• Call our dispatch desk at (279) 258-6090 to request a price range or service visit.
• Submit an online service inquiry through our private AJAX contact form on our website.
• Authorize a written work estimate or equipment replacement agreement with our field technician on site.

4. Business Purposes for Using Your Information

We use the collected information strictly for operational trade purposes, including:

• Calculating and communicating upfront price ranges prior to dispatch.
• Routing service vehicles and scheduling arrival windows.
• Performing electrical, airflow, and refrigerant diagnostics on heating and air conditioning units.
• Submitting required mechanical building permits and coordinating HERS testing with certified third-party raters.
• Facilitating qualifying energy efficiency rebates through local electric utilities such as SMUD and Roseville Electric.
• Fulfilling manufacturer warranty claims and maintaining customer service history records.

5. California Consumer Privacy Act (CCPA / CPRA) Rights

Under the California Consumer Privacy Act of 2018 (CCPA) and California Privacy Rights Act of 2020 (CPRA), California residents are afforded specific statutory rights:

• Right to Know / Access: You may request disclosure of the specific pieces and categories of personal information we have collected regarding your service account.
• Right to Delete: You may request that we delete personal information collected from you, subject to legal and statutory exceptions (such as maintaining building permit records, safety inspection files, and tax documentation required by California law).
• Right to Correct: You have the right to request correction of inaccurate personal information in our active records.
• Right to Non-Discrimination: We will never discriminate against you, deny service, charge different rates, or provide lower quality workmanship for exercising any of your California privacy rights.

6. Zero Sale & Cross-Context Tracking Disclosures

HVAC Antelope does not sell your personal information or share it with third parties for cross-context behavioral advertising. We have not sold or shared any consumer personal information during the preceding 12 months. Because we do not engage in data sales, our website does not require an opt-out mechanism for data selling.

7. Telephone Inquiries & Call Handling Standards

Our primary customer communication channel is telephone contact at (279) 258-6090. Calls may be logged or monitored strictly for technician dispatch accuracy, quality assurance, and dispute resolution. We do not engage in automated robocalling or unsolicited commercial telemarketing campaigns.

8. Cookies & Digital Analytics Standards

Our website utilizes minimal, privacy-centric first-party cookies necessary for core website performance, security verification (including visual canvas CAPTCHA and honeypot validation), and basic site navigation. We do not deploy invasive third-party tracking pixels, keystroke logging tools, or behavioral remarketing beacons.

9. Data Retention & Security Safeguards

We maintain physical, procedural, and electronic safeguards designed to protect personal data against unauthorized access, loss, or alteration. Customer service records, invoicing files, and equipment warranty documents are retained only for the duration necessary to satisfy warranty obligations, municipal permitting rules, and California tax record retention mandates.

10. Privacy Officer & Contact Details

To exercise your California privacy rights, submit a data inquiry, or request corrections to your service profile, please contact our office: